FAQs

Auto Hero FAQs

How do I use Auto Hero?

Use our 60 second quote form here. If you know your tyre size, simply select ‘I know my tyre size’ and fill in the details. Alternatively, you can snap a photo of your tyre and upload it. You can also search by Vehicle make e.g. Toyota Camry 2014. Once you’ve submitted your tyre request, local dealers will provide quotes for your tyres, which we’ll email to you. Simply choose the quote that’s right for you and reserve your tyres. A dealer will then give you a call and arrange a convenient time to fit your tyres.

Is Auto Hero free to use?

Yes, it is 100% free for customers to request tyre quotes and there are no obligations to choose a quote.

What does my Auto Hero quote include?

There are no hidden fees on Auto Hero. Your quote includes the price of tyres, fitting, balancing, tyre disposal and GST.

What locations does Auto Hero service?

Currently, Auto Hero is available to NSW customers and dealers. We will expand rapidly to the rest of Australia shortly.

How do I become a dealer?

We can get you up and running in no time. Register here.

Tyre Maintenance FAQs

Please note that these answers should be taken as a guide only and not used in place of advice from a qualified expert.

How do I work out my tyre size?

If you’re unsure of your tyre size, you can either upload a photo of your tyre, search by your vehicle make, or you can use our handy guide below to understand the markings on your tyre.

Tyre Width: this is the width of your tyre in millimeters.

Tyre Aspect Ratio: The height of the tyre (from the rim to the tread) as a percentage of the tyre width. For example, the height in this case is 55% of the width.

Rim Diameter: The diameter of the wheel rim in inches.

Load index and Speed rating: How much weight the tyre is certified to carry and the maximum safe speed at which a tyre can travel.

When should I change my tyres?

While the minimum amount of tread needed for a car to be roadworthy is 1.6mm, it is a good idea to replace tyres once the tread depth goes below 2mm. In wet weather, grip is reduced when there is not enough tread remaining. Tyres should be checked regularly for damage such as cuts on the sidewall and nails or tears on the tread. Other considerations such as the age of tyres and distance travelled should also be taken into account.

Why do my tyres wear out so quickly?

Tyre wear can be caused by a number of factors:

• Driving style: heavy braking, acceleration and fast cornering contribute to greater tyre wear.
• Driving conditions: hot, dry weather wears down rubber faster, while bumpy roads also contribute to tyre and suspension damage
• Improper Tyre Inflation: over-inflation and under-inflation negatively affects grip, ride comfort, fuel consumption, and tyre performance.
• Without correct tyre pressure, the tread is not optimised to handle distribution of vehicle load, acceleration and braking, which leads to wear.
• Wheel misalignment: if the angles of your tyres and their contact with the road are not adjusted in accordance with your car’s specifications, your tyres will wear unevenly and prematurely
• Worn steering and suspension parts: worn tie rods, shock absorbers and ball joints can lead to wheel alignment issues and tyre wear

What is the right tyre pressure for my car?

You can find the correct tyre pressure to inflate your tyres in your Car’s Owners Manual, or often mounted on the drivers’ door edge. Tyre pressure is best checked when tyres are cold, but in instances where you must check them when hot, add 2psi to maintain safety levels.

How many tyres should I buy?

Ideally, you should replace all four tyres at the same time. By matching the construction, tread and performance of all four tyres, the reaction of the tyres to road conditions and driving will be uniform, which improves your car’s balance, handling and stability. However, when this is not possible, purchasing a pair of tyres is better than a single tyre. By matching the dimensions, characteristics and tread patterns of two tyres, you will improve the stability and handling of your car while ensuring your tyres rotate and wear evenly. Please note that when purchasing a pair of new tyres, they should be installed on the rear for greater traction and control.

What is wheel balancing?

Wheel balancing is the process of evenly distributing the weight around a tyre to eliminate vibration and increase the performance and safety of your vehicle. Unbalanced tyres result in premature wearing of not only tyres, but also suspension and steering. You can rest assured that all Auto Hero quotes include wheel balancing.

What are run flat tyres?

Run flat tyres allow you to drive for a specific distance at reduced speed, in the event of a puncture or a loss of inflation pressure. Thanks to their reinforced construction, run flat tyres are able to carry the weight of your car for a short period of time.

What are low profile tyres?

Low profile tyres have a shorter sidewall or a smaller aspect ratio, and tend to be lower and wider than regular tyres. Generally, an aspect ratio of 50 or less is considered low profile. These tyres have the advantage of faster stopping, improved handling and sportier aesthetics.